How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product you can also drag the image of the product to the shopping cart. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in the right side columns of the online store or the link to "Checkout". When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket on the right side column of the online store or the link to "Edit Cart" Button at the bottom of the cart.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket on the right side column of the online store. then click Checkout. From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is received to Metro Cleaning Supplies Online, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the right hand side of the store.
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My order never arrived
Please contact Us via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact Us via the "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact Us via the "contact us" page.
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How do I create an account?
on the top of the online store you will see a log in / Register button. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
Once you click Login there is a link "Forgotten your password? Click here." This is where you can have a randomly generated password emailed directly emailed to you. you can then log in & change this password from your account page "Please Note that the password generated is only temporary 
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Do you ship to my country?
We Currently only ship Australia Wide at This Stage.
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What are my payment choices?
Payment options will be listed on the Home page & in our secure checkout. At the base of the page there will be a drop down list to choose your preferred method. We Accept Visa Mastercard Paypal & American Express
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When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket on the right side column of the online store. click checkout on this page you will see the shipping methods avalable with calculations You can then decide whether to proceed and complete the purchase. if you have any issues with our cart please contact us by using the contact us page located at the top right of our store
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Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
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Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact Us via the "contact us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact Us via the "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent. & we will contact you to help you with your order.
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How do I find my product?
There are two ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords.

How do I contact you?
You can contact Us via the "contact us" page located in the storefront at the top right hand corner. or for more about our company more info can be found in the About Us page
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What are the ORIA Awards?

The Online Retailer Industry Awards (ORIAs) are the only awards in Australasia to recognise and reward excellence in e-commerce retailing. The ORIAs honour leading online and multi-channel retailing performers across varying categories spanning e-commerce. Judged by a panel of respected industry leaders, winning an ORIA will be the pinnacle of performance in the fastest-growing sector of retail.

Metro Cleaning Supplies Online has been nominated in the following catagories amongst other leaders in e-commerce:

Best Use of Technology

For the online retailer who best utilises available technologies or proprietary systems that deliver improved efficiencies for the business, better customer experiences and valuable analytical data to continually improve.

SHORTLISTED NOMINEES

 JasonL | www.jasonl.com.au

City Beach | www.citybeach.com.au

Metro Cleaning Supplies Online | http://www.metroproducts.com.au

Shoes of Prey | www.shoesofprey.com

Jeans West | www.jeanswest.com.au 

Trixan Body | www.trixanbody.com.au

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